EXTRA 10% OFF ON FIRST ORDER
What are the handling and delivery times for my order?
Orders are processed within 1 business day. Delivery typically occurs within 1-2 business days, Monday through Friday. During peak seasons or holidays, processing and delivery times may be slightly longer.
What are the shipping charges?
Shipping is free on all orders within the UK.
Can I change my shipping address after placing an order?
If your order has not yet shipped, you can update your shipping address by contacting us as soon as possible. Once an order has shipped, address changes cannot be made.
What if I enter an incorrect or invalid address?
We are not responsible for orders returned due to incorrect addresses entered at checkout. If an order is lost because of an incorrect address, no refund will be issued. We may contact you to confirm address details if flagged as invalid.
How can I track my order?
A shipping confirmation email with your tracking number will be sent once your order ships. While we do not provide tracking services directly on our website, you can use the tracking number provided to monitor your order’s status. If you have any concerns about your order, please reach out to us.
What happens if my order is returned to sender?
For domestic orders returned to us, you can choose to have the order reshipped or receive a refund for the cost of the items. We will contact you to confirm your preference and any additional shipping costs, if applicable.
Who is your shipping partner?
We use Royal Mail to handle and deliver your orders.
What is the return window?
You have 30 days from the delivery date to request a return.
How do I return an item?
To initiate a return, please contact us for approval. Once approved, we will provide detailed instructions on how and where to send your package. Items returned without prior approval will not be accepted.
Are return shipping costs covered?
Return shipping is free for damaged or defective products. For returns due to a change of mind, the customer is responsible for the return shipping charges.
Do you provide return labels?
We do not provide downloadable or printable return labels. Detailed return instructions will be sent to you via email after you contact us.
How can I get a refund?
Refunds are processed within 2 days of receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 3-4 business days. Please allow additional time for your bank or credit card company to process the refund.
What if I receive a defective or incorrect item?
Please contact us immediately if you receive a defective or incorrect item. We will address the issue promptly and provide instructions on how to return the item. Return shipping is free for defective or incorrect items.
Can I exchange an item?
The fastest way to get a different item is to return the original one and make a new purchase once your return is approved.
What if I change my mind about a purchase?
If you wish to return an item due to a change of mind, you are responsible for the return shipping costs. Please contact us to initiate the return process.
Is there a restocking fee?
No, there is no restocking fee for returns.
What should I do if more than 15 business days have passed since my return was approved but I haven’t received my refund?
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us for assistance.
For additional questions or concerns, please contact us at
Phone: +44 7927 461689
Email: support@pirozhkifashion.com
Address: Unit 7, 1 Bradstone Road, Manchester, M8 8WA, United Kingdom
Business Hours: 9:30 AM - 5:00 PM Monday through Friday
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